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Vacation Rental Agrement

  1. This is a vacation rental agreement under the North Carolina Vacation Rental Act (VRA), the rights and obligations of the parties to this agreement are defined by the law and include unique provisions permitting the disbursement of rent prior to tenancy and expedited eviction of tenants. Your signature on this agreement, or payment of money or taking possession of the property after receipt of the agreement, is evidence of your acceptance of the agreement.
  2. Owner/Agent does NOT guarantee weather, road or ski conditions, and therefore, NO REFUNDS are given as a result of these conditions.  Transportation is the sole responsibility of Lessee.  The Village of Sugar Mountain may require you to have four wheel drive, all wheel drive or chains on your tires so PLEASE COME PREPARED!!
  3. ARRIVAL AND DEPARTURE - Check-in after 4:00 PM; Checkout before 10:00 AM. Lessee agrees to schedule arrival and departure accordingly. Should tenant remain in unit beyond checkout time for any reason, a $35.00 late checkout fee will automatically be imposed until 12:00 PM, thereafter a full day rent shall be charged.
  4. LATE ARRIVALS - If you arrive after business hours, there is a large Late Arrival Bear located on the outside of the front door, where you will find a late arrival packet with your name on it. You will find a map, key, and parking pass enclosed in the envelope.  PLEASE CALL AHEAD IF YOU THINK YOU ARE GOING TO BE CHECKING IN LATE.
  5. RESERVATION PAYMENT & DEPOSIT - A Reservation Deposit equal to one half of the total is required to confirm a reservation or the reservation will automatically be canceled. If you book online, you must call or email our office to decline the trip interruption insurance within 24 hours of your making the online reservation to avoid being charged the insurance premium.  The balance is due (15) day’s prior to arrival.  There is a $25.00 charge for returned checks.
  6. TO AVOID ADDITIONAL CLEAN UP CHARGES: Tidy up and straighten unit.  Wash & replace dishes, silverware, pots and pans in proper places.  Close windows, lock doors and turn heat to LOW setting.  Return keys to rental office upon departure. 
  7. CANCELLATIONS - Cancellations must be received by Owner’s Agent in writing.  Refunds are not given unless the rental unit is re-rented for the exact dates of the reservation.  If the rental unit is re-rented, Lessee will receive a refund of monies paid minus a $30 cancellation fee and trip interruption insurance, if purchased.
  8. NO SHOW - The Property will be reserved by the Lessee until 12:00 PM for the day immediately following the arrival date on the front side of this contract. If the Lessee has not prepaid the balance due, or checked in by this time, the Owner’s Agent shall have the right to cancel this Contract and pay Reservation Deposit to the Property Owner. 
  9. SECURITY DEPOSIT - A $45.00 non-refundable Insurance Premium is included in the total price of the reservation and covers up to $3000 worth of ACCIDENTAL damage.  In the event of malicious or non-accidentail damage, tenant will be contacted and notified that the damage was not reported and was not detemined to be of an accidental nature.  In that event, tenant agrees the credit card on file will be charged for repair of broken items.  PLEASE REPORT ANY ACCIDENTAL DAMAGE TO OFFICE SO WE MAY PROCESS YOUR CLAIM.
  10. CONDTION OF PREMISES - The property you have rented is a privately owned dwelling with Sugar Ski & Country Club, HOA, Inc. acting solely as Owner’s Agent. It is rented with the Property Owner’s furniture and household furnishing or equipment. The Owner’s Agent shall not be responsible for providing any additional furnishings or equipment. Owner and Owner’s Agent shall attempt to maintain in good safe working order and all efforts will be made for timely repairs to electrical, plumbing, sanitary, heating, ventilating and other facilities and major appliances supplied by Owner/Agent. No Lessee incurred expenses shall be deducted from the rental fees. Properties are furnished for light housekeeping and basic needs.
  11. CONDTION OF AMENITIES - Sugar Ski& Country Club Management will make every effort to maintain on-site amenities in good working order. However, given the difficulty in repairing such items tenant understands that agent cannot guarantee all amenities to be working properly during length of stay. Tenants will not be entitled to refund should such a situation arise.
  12. LINENS & DEPARTURE CLEANING – Linens, soap, tissue, garbage bags, are provided.  Extra items are available at an additional cost. Daily maid service is not provided. We recommend that you bring extra towels for the pool
  13. SUBJECT TO CHANGE - Amenities, features, facilities, and bed arrangements are subject to change without notice or compensation. Changes can occur as a result of the sale of the Property, remodeling, replacement, and servicing, or mechanical failure.
  14. NOT ALLOWED -The following are not allowed and constitute a breach of contract that will result in eviction, loss of deposit and/or rent, and possible fine and/or imprisonment: Cooking on balcony with grills or otherwise (you can grill at Gazebo’s on property), Loud noise or music; Fireworks (illegal in North Carolina); obnoxious, dangerous, or unlawful behavior; Pets; House Parties; Campfires, Commercial use of property, Campers, tents, or RV’s; No use of the property that violates any criminal law or regulation. Exceeding published occupancy limitations; Removal of any item from the property. Smoking is not allowed in any of the stairwells. NO HOUSE PARTIES. The Owner’s Agent rents strictly to families and mature adults only. No children will be allowed to check in without their parent(s). Parents must occupy the same property as children during the term of this agreement.
  15. AGE OF OCCUPANT - Lessee must be 21 years of age or older.
  16. NO PETS. Pets are not allowed by guests in any of the rental properties. Violation of this provision will result in immediate eviction and the Reservation Deposit, Rent, Security Deposit will be forfeited.
  17. LOCKOUTS. If management is contacted after hours for a unit lock out, guests will be charged a minimum of $50.00. Any locksmith charges will be an additional expense to guest.
  18. LIMITED PARKING - Due to limited parking, only two parking passes per unit will be issued. Please arrange to have no more than two vehicles on premises while you are staying here at SSCC. Unidentified vehicles are subject to towing.
  19. TRANSFER OF PROPERTY BY OWNER - in accordance with Section 42A-11(b)(5). IF this Rental Agreement is to end 180 days or less after recorded change of ownership, the tenant has the right to enforce this contract. If this Rental Agreement is to end more than 180 days after the recordation, the tenant has no right to enforce the terms of this agreement unless the new owner agrees in writing to honor the agreement. The Owners Agent shall notify Lessee of the change in ownership and whether the Lessee has the right to either occupy the property or to receive a refund. Upon termination of the landlords’ interest in the property, for any reason, all advance rents shall be transferred to the new owners account, within 30 days of the change of ownership. If this Rental Agreement is to end more than 180 days after recordation, the same 180-day rule as above shall apply.
  20. THIRD PARTY AGREEMENT FUNDS - At times, this management firm will enter into third party agreements for the benefit of our guest. Tenant will be entitled to a reimbursement of any fees paid to this management firm for goods, services, or benefits procures by the management firm from third parties for the benefit of the tenant that have not been paid out prior to cancellation
  21. SUBSTITUTION AND CANCELLATION BY OWNER - This Agency reserves the right to move any reservation should the original property booked become unavailable due to any unforeseen circumstances (i.e. no longer in Rental Program, Owner’s use, act of God, etc.). The Owner’s Agent may provide the Lessee with substitute comparable accommodation without notice for the same period without liability, or breach of contract. If Owner’s Agent is unable to provide substitute comparable accommodations, the Owner’s Agent’s liability shall be limited to refund of rents and/or deposits. If Owners Agent locates an available unit at a higher price, tenant will be responsible for the difference in price.
  22. RIGHT OF ENTRY - Owner’s Agent, or his representative, shall have the right to enter the Property at reasonable hours for the purpose of making repairs or inspections. If the Property is listed for sale, the Lessee agrees to allow the unit to be shown by appointment.
  23. SUBLETTING OR ASSIGNMENT - Lessee cannot sublet or assign the Rental Contract without the Owner’s Agent’s written consent.
  24. RULES, REGULATIONS, AND LAWS. Lessee agrees to adhere to the Rules, Regulations, and Laws affecting the State, City, County, Home Owner’s Association, Property, and SSCC Rentals and assumes complete responsibility for the actions of the Lessee’s guests, visitors, children, spouse, and/or relatives.
  25. LOST AND FOUND - Owner’s Agent will not be responsible for any personal items that are lost or left in the unit or on property.
  26. OWNER’S STORAGE - Secured storage space is reserved for the Property Owner and is not included within this rental.
  27. NONLIABILITY AND INDEMNIFICATION OF OWNER’S AGENT - Lessee agrees to indemnify and save harmless the Owner’s Agent from any and all costs, expenses, legal proceedings, attorney’s fees, suits, claims, or demands whether from loss of life, damage to personal property, theft, or injury to the Lessee, Lessee’s family or guests, and/or visitors entering the Property or the building or the grounds in which the Property is a part, including but not limited to pool, hot tub, sauna, and Jacuzzi area, tennis/basketball court and shuffleboard court, unless caused by negligent act of management firm or owner. Lessee waives all security provisions.
    DEFAULT BY LESSEE - Lessee agrees that upon violation of any conditions, agreements, restrictions, covenants, and obligations of this Contract, the Owner’s Agent may terminate this Contract and enter the Property by force or statutory proceedings, in which case any and all moneys paid by the Lessee will be forfeited by the Lessee as liquidated damages in addition to, and not in lieu of any right or remedy available under law.

Sugar Ski & Country Club 100 Sugar Ski Drive Banner Elk, NC 28604 +1 (800) 634-1320 inquiry@sugarmountain.com

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