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Frequently Asked Questions

We have tried to answer just about any question that you may have here in the FAQs section. So BEFORE you email us, try the most frequently asked questions and subsequent answers. If, however, you DO have a unique question, feel free to call our toll free number at 800-634-1320, or use our online reservation system and we'll try to assist you ASAP. Here is a list (in order of importance) of our most frequently asked questions. Simply click on the one that YOU have and see the answer!

  1. Is this the ski resort?
    We are not the ski resort. We are a condominium resort on Sugar Mountain, if you are looking for the ski resort please visit the Sugar Mountain Resort website.
  2. Do you have availability for?
    Please click on the reservations link and select your dates. There, you may view the units available for your desired dates.
  3. What are the rates for?
    You can view the rate for a specific date and/or unit by checking for availability at the reservation link.
  4. Where can I get skis and equipment?
    On weekends and during the holidays, we have arranged for Ski Country Sports to offer ski rentals at our clubhouse next to the office. Lift tickets are purchased at ski resort itself at the bottom of the mountain. If you plan to ski the evening you arrive at Sugar Ski, we suggest you purchase your evening lift ticket before traveling up the mountain to check in. If it is during the week when our ski shop is closed, you visit Ski Country Sports main rental shop located at 3149 Tynecastle Highway, Banner Elk, NC 28604 OR at the Sugar Mountain Resort itself when purchasing lift tickets. Once you have checked in to your unit, you can ski down Big Red when it opens up for night skiing at 6PM. After 8PM, you can purchase a day ticket for the next day so that you do not have to drive down the mountain again in the morning, so make plans to do that during one of your evening runs! PLEASE NOTE: This is NOT the location that you will pick up skis for packages and packages are not available during the holidays OR on weekends during peak season.
  5. Where are you located? Are you slope side?
    We are located on top of Sugar Mountain, at the very top of the Big Red slope, which is rated intermediate. Our two bedroom units are ski in, ski out and all of the others are just a short walk.
  6. What size are the units?
    They vary in size from efficiency to two bedrooms. To be exact, the efficiencies are 400 sq ft, loft units are 500 sq ft, one bedroom are 513 sq ft, and the two bedrooms are 900 sq ft.
  7. What do the different floor plans look like?
    Floor plans may be found with unit information. 
  8. What does the processing fee mean on your rates?
    A one time processing fee is charged on all reservations to handle administrative cost.
  9. Do you have cabins or houses?
    We are a condominium resort only. We do not rent homes or cabins.
  10. Do the units have fireplaces?
    All units have a wood burning fireplace located in the living room area. We have firewood available for sale at the office but supplies go quickly. You may also purchase firewood at area grocery and convenience stores.
  11. Will there be snow when I arrive?
    We all hope that we have fresh, natural snow for your visit. Sugar Mountain has great snow making capabilities for those times when nature does not cooperate with your planned visit.
  12. Will I be able to drive up the mountain if it is snowing?
    If adverse weather conditions (snow or ice) are present, the Sugar Mountain police will require you to have chains or 4 wheel drive to come up the mountain. Please come PREPARED!
  13. What is your cancellation policy?
    If the same unit can be re-rented for the exact nights of your scheduled stay, you will receive a refund minus a $30 cancellation fee. If the unit can not be re-rented you forfeit any deposit. We do offer Trip Interruption Insurance through CSA Travel Protection.  For more inforamation on this coverage, visit CSA Travel Protection website.  Please remember that trip insurance premium you pay is non-refundable.
  14. Do you have any amenities?
    YES! We have an indoor pool, hot tub, and sauna.  We do recommend you bring extra towels and of course a swimsuit if you plan to use these amenties.  During warmer months, we also have a tennis/basketball court and great access to the hiking and biking trails on Sugar Mountain.
  15. What is your elevation?
    We are just below 5000 ft above sea level.
  16. Do you have any restaurants or stores nearby?
    Yes, some of the finest dining establishments in the High Country are just minutes away in Banner Elk. The same is true for shopping at Food Lion and Lowes Grocery stores just a few miles away.
  17. How far away are the ski slopes at Beech Mountain?
    We are only 15-20 minutes away from the ski slopes of Beech Mountain -it depends on traffic and road conditions.
  18. Can we sled there?
    There is NO sledding on Sugar Ski and Country Club property or on the slopes of Sugar Mountain.
  19. Where are other snow tubing places?
    You can find snow tubing at the base of Sugar Mountain at the ski resort, in the resort community of Seven Devils at Hawksnest, and at Jonas Ridge Tubing south of the area off Hwy. 181.

Locations

Coming soon.

Sugar Ski & Country Club 100 Sugar Ski Drive Banner Elk, NC 28604 +1 (800) 634-1320 inquiry@sugarmountain.com

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